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Warranty and repairs

At Nutri Health, we stand behind the quality of our products and are committed to providing our customers with exceptional service. We offer a comprehensive warranty and repair policy to ensure your satisfaction. Below, you will find all the information you need regarding our warranty and repair services.

Warranty Coverage

We offer a one-year limited warranty on all Nutri Health products. This warranty covers any defects in materials or workmanship under normal use during the warranty period. If a defect arises and a valid claim is received within the warranty period, we will either repair the product at no charge, using new or refurbished replacement parts, or exchange the product for a new or refurbished one.

Warranty Exclusions

The warranty does not cover:

  • Damage caused by misuse, abuse, or improper maintenance
  • Normal wear and tear
  • Unauthorized repairs or modifications
  • Damage caused by accident or natural disasters

How to Make a Warranty Claim

If you believe your product is defective and covered by our warranty, please follow these steps to make a claim:

  • Contact Customer Service: Reach out to our customer service team with your order number, a description of the issue, and any relevant photos or documentation.
  • Receive Instructions: Our team will provide you with detailed instructions on how to proceed with your claim, including any necessary shipping information.
  • Ship the Product: If required, return the product to us using a trackable shipping method. We recommend retaining proof of shipment for your records.
  • Inspection and Resolution: Once we receive and inspect the product, we will determine whether it is covered by the warranty. If it is, we will repair or replace the product and ship it back to you at no cost.

Repairs

For products that are out of warranty or not covered by the warranty, we offer repair services at a reasonable cost. To request a repair, please follow these steps:

  • Contact Customer Service: Reach out to our customer service team with a description of the issue and any relevant photos or documentation.
  • Receive a Quote: Our team will provide you with a quote for the repair, including any applicable shipping costs.
  • Approve the Repair: If you agree to the quote, send the product to us using a trackable shipping method. We recommend retaining proof of shipment for your records.
  • Repair and Return: Our technicians will repair the product and ship it back to you as quickly as possible.

Maintenance Tips

To ensure the longevity of your Nutri Health products, we recommend the following maintenance tips:

  • Follow the user manual for proper usage and care instructions
  • Clean the product regularly using the recommended methods
  • Avoid exposing the product to extreme temperatures or moisture
  • Store the product in a safe and dry place when not in use

Contact Us

If you have any questions or need further assistance with a warranty claim or repair, please don't hesitate to contact our customer service team. We are here to help and ensure your experience with Nutri Health is positive.

Thank you for choosing Nutri Health. We value your business and are committed to providing you with high-quality products and exceptional service.