Returns and replacements
At Nutri Health, your satisfaction is our top priority. We understand that sometimes things don't go as planned, and you may need to return or replace an item. Below is our comprehensive policy to help guide you through the process.
Returns Policy
If you are not completely satisfied with your purchase, you may return the item within 30 days of receipt for a full refund or exchange. Please ensure that the item is in its original condition, unopened, and unused. The following steps outline our returns process:
- Request a Return: Contact our customer service team to initiate a return. Provide your order number and reason for the return.
- Receive Return Instructions: Our team will provide you with detailed instructions on how to return your item, including the return shipping address.
- Ship the Item: Pack the item securely in its original packaging and ship it back to us using a trackable shipping method. We recommend retaining proof of shipment for your records.
- Inspection and Refund: Once we receive and inspect the returned item, we will process your refund. Refunds are issued to the original payment method within 5-7 business days.
Replacements
If you receive a damaged or defective item, or if your order is incorrect, we apologize for the inconvenience. We will gladly replace the item at no additional cost to you. Follow these steps to request a replacement:
- Contact Customer Service: Reach out to our customer service team with your order number and a description of the issue. If possible, include photos of the damaged or incorrect item.
- Receive Replacement Instructions: Our team will guide you through the replacement process and provide any necessary return shipping labels.
- Ship the Item: If required, return the damaged or incorrect item using the provided shipping label.
- Receive Your Replacement: We will ship the replacement item to you as soon as we receive the returned item (if applicable) and verify the issue.
Non-Returnable Items
For health and safety reasons, certain items are non-returnable. These include:
- Opened or used items
- Perishable goods
- Items marked as final sale
If you are unsure whether your item is eligible for return, please contact our customer service team for clarification.
Exchanges
If you would like to exchange an item for a different product, please follow the return process to receive a refund and place a new order for the desired item.
Contact Us
If you have any questions or need further assistance with your return or replacement, please don't hesitate to contact our customer service team. We are here to help and ensure your experience with Nutri Health is positive.
Thank you for choosing Nutri Health. We value your business and are committed to your satisfaction.